Shipping & Returns
We aim for all orders to be dispatched within two to three working days, however the majority of orders made Monday to Friday will be dispatched the next working day. All orders over £20 will require a signature on delivery.
Postage for all orders is charged at cost. All items over £20 will be posted via Royal Mail 2nd Class Recorded, orders under £20 will be posted via Royal Mail 2nd Class Standard Service. Postal method can be changed upon request, for an additional surcharge if requesting an upgrade. Please contact us at firstname.lastname@example.org should you have any questions or queries.
Should your order not arrive, please contact us at the above email address. A full refund or a replacement will be offered once 15 days (for UK orders) has elapsed. This is due to Royal Mail policy on items classed as lost.
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
If you wish to return an item, please notify us in writing (email is fine). We will then process your return.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. You will be responsible for the cost of return postage unless items are faulty.
Please note there will be no refunds on sale items – unless faulty. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.